Reviews

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Hear from our customers.

I recently purchased a Yamaha upright piano from Instrumental Emporium, and I couldn't be happier with both the instrument and the service. The staff was incredibly knowledgeable and helped me choose the perfect model for my small studio space. They didn’t push the most expensive option, but rather guided me toward what suited my needs. Delivery was smooth, and the piano arrived in flawless condition, perfectly tuned. I’ve been playing it daily since it arrived. You can tell this store genuinely cares about musicians, not just sales. Highly recommend them!

by Sarah M. – Piano Enthusiast from Portland, OR

After weeks of research, I finally bought my Fender Stratocaster from Instrumental Emporium. From the moment I landed on their website, the experience was seamless. The product images and descriptions were spot-on, and their guitar specialist even reached out via chat to answer a few technical questions I had. Shipping was faster than expected, and the guitar was packed securely. It plays beautifully right out of the box. It’s rare to find a music store online that delivers this level of service and passion. I’ll definitely be back for accessories!

by Jamal T. – Intermediate Guitarist from Austin, TX

Instrumental Emporium has become my go-to for classroom instruments. I’ve ordered both beginner guitars and a Casio digital piano for my music students, and every order has been a success. The quality of the instruments is excellent, and the prices are fair—especially with their seasonal discounts. What impressed me most was the handwritten thank-you note included in one shipment. That personal touch makes a huge difference. I also love their blog—it has useful tips I’ve shared with students and parents. If you’re an educator, this store is a gem.

by Elena G. – Music Teacher from San Diego, CA

I found Instrumental Emporium while looking for a boutique acoustic guitar and was impressed with their curated selection. Unlike big box retailers, they stock unique models and brands that are harder to find. I ended up getting a Guild D-55, and the tone is absolutely phenomenal. The site was easy to navigate, and the checkout process was smooth. They followed up after delivery to make sure everything was satisfactory—which it absolutely was. This kind of customer care is rare. I’ll be recommending them to every musician I know.

by Tom R. – Recording Artist from Brooklyn, NY

As someone completely new to instruments, I was nervous about buying my first piano. Instrumental Emporium made it a great experience. Their beginner’s guide was super helpful, and the team answered all my questions patiently without overwhelming me with jargon. I chose a digital Yamaha model that fits perfectly in my apartment. The sound is amazing, and I’ve already started lessons. The entire process—from browsing to unboxing—was simple and reassuring. They clearly know their stuff and care about helping customers find the right instrument. I feel like I made the right choice.

by Mia C. – First-Time Buyer from Chicago, IL

Shopping at Instrumental Emporium took me back to the good old days when service really mattered. I was looking for a vintage-style acoustic guitar that would bring warmth and character to my recordings, and the team didn’t disappoint. I picked up a Taylor 214ce, and it's exceeded every expectation. The staff answered all my questions with real insight, not canned responses. They also helped me choose the right case and strings. The guitar arrived perfectly set up and ready to play. Their knowledge and passion for music truly show through.

by David K. – Retired Musician from Denver, CO

I needed a keyboard for my dorm room that wouldn’t break the bank, and Instrumental Emporium helped me find the perfect fit. I went with a Roland GO:PIANO, and it’s compact, great-sounding, and super easy to use. What impressed me most was their student discount program and the helpful customer support—they didn’t make me feel like I was asking dumb questions, which I really appreciated. The site is super beginner-friendly, with clear product info and great educational content. It’s rare to find a music store that’s this supportive of students.

by Priya N. – College Student from Boston, MA

I’ve been playing live shows for over a decade, and finding gear that holds up on the road is crucial. Instrumental Emporium delivered big time. I ordered a PRS SE Custom 24 and a pedalboard setup, and both arrived in perfect condition and on time before a big gig. What really blew me away was the follow-up email from their team offering setup tips and asking how the gear was holding up. That’s customer service you just don’t see much anymore. They’ve definitely earned a repeat customer in me.

by Ben L. – Touring Guitarist from Nashville, TN

My 10-year-old daughter recently started piano lessons, and I was nervous about picking the right instrument. Thankfully, Instrumental Emporium had detailed guides and videos that helped me narrow things down. We ended up buying a Korg digital piano with weighted keys and built-in learning features, and my daughter absolutely loves it. The team even recommended headphones so she can practice quietly. Everything arrived safely and was easy to set up. As a parent, I felt very supported throughout the process. This store is fantastic for families and beginners alike.

by Angela W. – Parent of Young Musician from Seattle, WA

I’ve been teaching myself guitar over the past year, and I wanted to upgrade from my old starter model to something more serious. I reached out to Instrumental Emporium’s customer support with a few models in mind, and they gave me honest, no-pressure advice. I ended up with an Epiphone Les Paul Standard, and it plays like a dream. Solid build, great tone, and it even came with a free setup included. I also appreciate that they have great content for people like me—videos, maintenance tips, and learning tools. Great experience from start to finish.

by Mark D. – Self-Taught Guitarist from Tampa, FL

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