Last Updated: October 2025

This Payment Policy explains the payment methods we accept and our policies regarding payment processing, refunds, and cancellations. By making a purchase on our website, you agree to this policy.

1. Accepted Payment Methods

We accept the following payment methods:

• Credit Cards: Visa, MasterCard, American Express, Discover
• Debit Cards
• PayPal
• Bank Transfers (for selected orders)

Note: We do not accept cash on delivery, personal checks, or money orders for online orders.

2. Payment Processing

All payments are securely processed through our payment gateway providers. Card information is encrypted during transmission and is not stored on our servers.

A temporary authorization hold may be placed on your card to verify funds. This hold is released within a few days according to your bank’s policies.

Your credit or debit card will be charged once your order is shipped. For orders with multiple items, multiple charges may appear as items are shipped.

3. Invoices and Receipts

You will receive an email confirmation containing your invoice and payment details after placing an order.

You can also access your invoice and order details by logging into your account on our website.

4. Refunds and Cancellations

To cancel an order, contact our customer service team as soon as possible. Orders that have not yet been shipped can typically be canceled without penalty.

For cancellations after shipment, you may be responsible for return shipping fees.

Refunds will be processed to the original payment method. Please allow up to 10 business days for the refund to appear on your statement.

If you receive a damaged or incorrect item, contact our customer service team to arrange a replacement or refund.

5. Security

We employ industry-standard practices to safeguard your payment information.

In case of suspicious activity or potential fraud, we may temporarily suspend a transaction and contact you to verify its legitimacy.

6. Changes to Payment Policy

We may update this Payment Policy at any time. Updated policies will be posted on our website with the revised “Last Updated” date.

7. Contact Us

For any questions or concerns regarding payment, please contact us:

• Instrumental Emporium
• Email: support@instrumentalemporium.com
• Phone: +1 (323) 6797-248
• Address: 1880 Century Park E, Los Angeles, CA 90067, USA