Last Updated: October 2025

At Instrumental Emporium, we are committed to providing high-quality products and exceptional service. If you are not completely satisfied with your purchase, this Return & Refund Policy explains how to return products and receive refunds.

1. Return Eligibility

To be eligible for a return:

• The product must be unused, in its original packaging, and in the same condition as when received.
• The return must be initiated within 7 days from the date of delivery.

2. Return Process

• Contact Us: Send an email to support@instrumentalemporium.com with the subject line “Return Request.” Include your order number, item(s) to return, and a brief reason for the return.
• Approval: Our customer support team will review your request and respond within 7–14 business days with instructions for returning your item.
• Return Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the item is safely returned.

3. Refunds

• Processing: Once we receive and inspect the returned item, we will notify you of your refund status.
• Refund Amount: Refunds cover the cost of the returned item(s) minus any applicable restocking fees and original shipping charges. Restocking fees, if any, will be communicated during the return process.
• Refund Method: Refunds will be issued using the original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.

4. Non-Returnable Items

The following items are non-returnable:

• Customized or personalized products
• Items that have been used, damaged, or are not in their original condition
• Items not returned within the specified return period

5. Damaged or Defective Items

If you receive a damaged or defective item, contact us at support@instrumentalemporium.com within 7 days of delivery. We will assist you with a replacement or refund.

6. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Please refer to our website for the most current version.

7. Contact Information

For questions or assistance regarding returns and refunds, contact us:

• Instrumental Emporium
• Email: support@instrumentalemporium.com
• Phone: +1 (323) 6797-248
• Address: 1880 Century Park E, Los Angeles, CA 90067, USA